FAQ's

Will there be a shipping confirmation once the order is placed?                                                                      

We will update you with a tracking number through email approximately 2-5 days after you place your order.

                                                                       

How long does shipping take?                                                                       

The speed of delivery will vary depending on your location. The typical delivery time could take 5 days to 2 weeks delivery.

                                                                       

I ordered multiple items, why did I only receive one?                                   

We have multiple manufacturing sites, some of which only focus on creating specific items. Due to this, it is possible that you may receive an item separately from the rest of your ordered products.                                                                              

Please rest assured if all items from your order do not arrive at once, the rest of

Your order is on its way!

                                                                                   

Do you ship internationally?

Yes of course! We ship our products worldwide.

           

How can I contact you?

You can contact us by emailing :  info@ulan.co.nz

Alternatively, leave a comment to our Facebook or Instagram and we'll be very happy to hear from you.

Will you be adding more products?

We are continually developing new products. Our team is dedicated to offering only the best products to our beloved clients resulting in a small product range  - but we believe in quality, not quantity.

All our Ulan Skincare product range are extensively tested and selected by all our staff including our CEO. We won't offer it to you if we think it is not good for your skin.

                                            

How do you ensure the quality of your product?

We 100% guarantee all Ulan Skincare product is manufactured from the highest quality using locally sourced raw materials in New Zealand. Our products go through extensive testing before they are offered to you.                                                                                                 How to order?                                                                                                 1. Go to the item page of the product that you would like to order.                                                                                                 2. Select the quantity of items that you would like to order and click “Add to Cart”                                                                                                 3. Click "Check Out" in the pop up window.                                                                                                 4. In the new page, please fill in your information (Email, Name, Shipping address) and then click "Continue to Shipping Method"                                                                                                 5. Click "Continue to payment method" on the next screen 6. Then fill in your credit card information and click "complete order" to finish the transaction.